#InsightsOnOperations

As AI and its uses advance, the scope of engineering simulation is changing, redesigning the way engineering is done and moving the center of value creation.

No longer just operators, today’s COOs sit at the intersection of strategy, execution, and partnership with the CEO.

Transforming small manufacturing sites across a production network can add up to major financial impact—if leaders apply a different approach to building skills at scale.

Often ignored, manufacturing support functions offer significant value creation potential—but concrete improvement actions and transformation approaches are needed to realize it.

Industrial companies are struggling to create major energy saving ideas, just as high prices are pressuring profitability.

Agentic AI is poised to transform banking operations, but capturing real value will require leaders to move beyond pilots and rewire how work, decisions, and delivery happen from end to end.

Japan’s manufacturing companies could transform a tradition of service excellence at home into a source of global competitive advantage.

An adoption gap is growing in the customer care space as leading organizations begin to see impact from AI across customer experience, cost reduction, and revenue generation.

As agentic AI escapes pilot purgatory, more businesses are bringing best-in-class AI capabilities into their call centers—transforming operations and fundamentally improving customer experiences.