Every UAE telecom problem eventually becomes a phone call, and the wrong queue burns an hour. The operators run separate consumer, business, and complaint lines - calling the right one from the start is the single biggest time-saver in UAE telecom support. Here is the working list.

The core numbers

Operator Line Number

du Consumer care 155

e& (Etisalat) Consumer care 101

e& (Etisalat) Business care 800 155

du's business helpline and complaint routes are documented separately in our customer care helpline guide - business accounts and complaint escalations have their own queues, and reaching them through the consumer line means being transferred anyway.

Which queue, which problem

Consumer line: personal plans, prepaid, home internet, billing questions on your own account.

Business care: anything registered to a trade licence - even a single business landline.…