Lessons from Failed Deployments and How to Avoid Them

Three years ago, our firm spent $280,000 on a predictive analytics initiative that never made it past pilot phase. The technology worked. The models were accurate. But six months after launch, adoption sat at 11%, and the executive sponsor who championed the project had moved to a competitor. We pulled the plug and wrote it off as a learning experience—an expensive one.

Since then, I've interviewed legal operations leaders at a dozen firms about their Predictive Legal Analytics experiences. The pattern is striking: technical execution rarely causes failure. Organizational mistakes do.…