Student-loan borrowers are facing a maze of confusing rules as President Donald Trump's repayment overhaul goes into effect. Hannah Latham for BI; Getty Images; Alyssa Powell/BI

By

2026-05-11T09:01:02.460Z

This is the second story in Business Insider's new series, "Student debt spiral," examining the companies, policies, and financial pressures reshaping how Americans navigate college loans. Read the first, about what happens when borrowers are told their loans are paid off — and then get sued.

A construction manager in Massachusetts thought her $55,000 student-loan debt was forgiven — until she was sued.…