Consumer court news: The Delhi State Consumer Disputes Redressal Commission has upheld a Rs 1.8 lakh compensation award against an insurance firm, ruling that an insured Honda City recovered after theft in a severely damaged condition had effectively become a “total loss” and that the insurer failed to justify deductions made in its assessment of the claim.

A bench of Justice Sangita Dhingra Sehgal (president) and Pinki (member, judicial) was hearing an appeal filed by Reliance General Insurance Company Limited against a May 16, 2019, order passed by the District Consumer Disputes Redressal Forum, West Delhi , in a complaint instituted by Shobha Bhatti.

The insurer had challenged the finding that the vehicle amounted to a total loss and disputed the compensation awarded to the complainant.

“The conclusion that the vehicle had effectively become a case of total loss, cannot be said to be arbitrary or without basis, especially when the vehicle was found to be in a severely damaged condition and not properly…