A couple has won Rs 6.70 lakh in compensation after a furniture maker’s failure to provide them with the required woodwork derailed their dream home. The Uttarakhand State Consumer Dispute Redressal Commission dismissed the company’s appeal, upholding a district commission’s order that held the firm liable for unfair trade practice and deficiency in service while monetarily awarding the couple.

President Kumkum Rani and Member BS Manral were hearing a plea filed by the furniture firm against the order of the district commission and alleged that the couple had not responded to their texts and calls from December 2022 to February 2024, because of which they sold the wood as it had begun to “deteriorate”.

“If the appellants (furniture firm) were honest in their intention, they ought to have purchased the fresh wood from the proceeds received from the alleged sale of the wood so purchased against the order placed by the complainants (the couple).…