Salesforce is stepping up its game with the introduction of new features designed to enhance the management of artificial intelligence (AI) agents, particularly for small businesses navigating the complexities of scaling AI while keeping costs in check. The unveiling of Agent Evals, API Evals, and advanced cost controls within its Agent Fabric control plane signals a significant leap in how businesses, especially smaller ones, can handle AI efficiency and governance.

In a landscape where AI agents can silently fail—delivering incorrect responses and accruing unexpected costs—these new tools aim to mitigate risks before they escalate into customer complaints or budget overruns. By providing automated interventions and hard spending limits, Salesforce empowers small business owners to maintain control over their AI systems even as they scale.

“Enterprises can only scale agents as fast as they can keep them accurate and on budget,” Andrew Comstock, SVP & GM of MuleSoft & Agent Fabric, stated.…