Shopify has replaced its standalone Knowledge Base app with the now included Merchant Admin knowledge base for AI shopping agents. According to Shopify’s October 26 Changelog , the previous App will no longer be available after January 15, 2027.

Shopify’s Help Center states that the Merchant Admin knowledge base (Sales channels > Agentic > Knowledge base) is used to hold all non product related information an AI agent may need in order to answer customer inquiries regarding a specific store (e.g., Return Policy, Shipping Times, Brand Values). Some of this data (including Store Policies and Contact Info) are automatically published when created.

What Merchants Manage In The Admin

The knowledge base categorizes information about stores into ten categories (including returns/warranty, payment options, delivery/fulfillment and second hand purchases). The “Additional Facts” category includes any additional information provided by merchants.…