We took a “free” xfinity iPad to Canada, which my 8 year old used while we were driving. I had not realized she was using it until the next day when I got a text message from Xfinity saying a $600 roaming charge had been made. This text was immediately followed by a second saying $800 in roaming charges. I logged into my account and saw $1306 in roaming charges.

I immediately turned the iPad off and contacted support. Support reassured me that those charges would be reversed, but because the bill had not actually been generated yet I needed to call back in one month. I thought this was weird, but I followed along and called back in one month and was again reassured that the charges would be reversed. I expressed to the agent my great relief and thanked them profusely then moved forward, trusting they would do as they said.

A month goes by and I get a notice that my $1306 bill has been paid!!! I of course, immediately contact support again and explain to them that charge was supposed to be reversed.…