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Key Takeaways

Flexibility only works when there’s clear accountability and visibility — leaders need to know who’s available, what’s being worked on, and whether work is moving without delays.

Different roles require different levels of flexibility — customer-facing and delivery roles need more structure, while output-based or leadership roles can often handle more autonomy if expectations are clear.

If you have employees, you’ve probably experienced a team member or two ‘ microshifting .’ It starts with someone stepping away to handle something personal while you think they’re working on a project or “clocked in.” You don’t normally even notice until you’re sending a Slack message and not getting a response, or you can’t get in touch with them at a random time they would never expect you to be reaching out.

There’s, of course, the commentary on social media where the perspective is that if someone is getting their work done , then why does…