A Bengaluru consumer commission has ordered a furniture store to refund Rs 83,000 to a customer who allegedly received single-seater sofas that were 10 inches wider than the dimensions shared by its salesperson. The buyer had sought a refund, but the store refused, citing its no-refund policy for customised furniture, and offered to modify the sofas instead. The commission directed the seller to refund the entire purchase price with interest and pay Rs 5,000 in compensation and litigation costs.

“The act of the opposite party neither replaced correct measurement product and nor made refund of the amount till date is nothing but deficiency in service and also adopting unfair trade practice on the part of the opposite party,” the commission said on September 28.

The dispute arose from a purchase made on February 16, 2025, when Nigam ordered a sofa set comprising one three-seater and two single-seaters.…