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Citi is betting on AI in its wealth unit, but a memory problem remains

Business Insider·Alice Tecotzky·6 months ago
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Citi is hoping AI agents will supercharge wealth advisors — but there's still a memory issue standing in the way

Dipendra Malhotra, Citi's head of wealth technology. Citi

Citi is betting big on AI in its wealth unit, including unveiling a new AI-powered advisor.

The bank's head of wealth technology said that agents are still limited by their memory, though.

AI tools will eventually, he predicts, help sustain more continuous relationships with clients.

Citi recently added a high-profile new wealth advisor to its team — and she's AI-generated.

Last week, Citi unveiled "Citi Sky," a 24-hour AI-powered wealth advisor that will start getting rolled out this summer to certain clients. They'll be able to ask Citi Sky, with her blue blazer and auburn hair, about personalized financial questions and market insights.…

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