00Read later0Read MoreOne on One: Rethinking CRM as Customer Engagement with Tom LibrettoLatest articles from DMN All Content·7 months ago#8Rzn1QJM#dmnews#libretto#pega#discusses#rapid+4 more🧰Tag tools✨Add tagReading 0:0015s thresholdBookmarkTom Libretto of Pega discusses the rapid evolution from traditional CRM to a real-time customer-centric marketing and sales environment Expand ContentAnonymous readers can preview up to 1024 characters here. Log in to unlock the full article once ingest succeeds.