Organizations are preparing a generation raised on digital technology and interactive games to lead in a world of complexity. Yet many still train managers through presentations and scripted workshops. This is a costly mistake. If we want leaders who can navigate conflict, uncertainty, and human behavior, we must stop telling them how to lead.

We must give them opportunities to practise it.

I have spent decades exploring how emotional intelligence works in real situations. I believe leadership development is failing to keep pace with the people it needs to develop.

Emerging managers are accustomed to exploring possibilities and testing decisions. They are used to learning from failure and adapting when circumstances change. Yet traditional training too often delivers predetermined answers. It measures success by attendance or course completion.…