A Telangana consumer commission has directed a tour operator and a hotel to pay Rs 37,800 to a 66-year-old retired man after his family holiday was allegedly marred by poor accommodation, transport problems and an unexpected hotel bill. The man claimed that he booked a seven-day family tour but claimed that the promised facilities were not provided, the vehicle’s air-conditioning was not turned on despite repeated requests, and the airport pick-up was delayed by five hours.

President Chitneni Latha Kumari , along with members D Madhavi Latha and Kathyayani Khandavilli , of the Ranga Reddy District Consumer Disputes Redressal Commission found that the nine-member family group, including senior citizens and minor children, suffered extreme physical discomfort during long journeys on dusty roads and did not receive the promised services.

“The prima facie contractual responsibility for arranging and paying for the accommodation under the package rests with Opposite Party number 1 (tour and travel company),…