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GitHub - mirza-rizvi/ResolveHQ: Cloudflare-native shared support inbox for small teams

Hacker News·2 months ago
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ResolveHQ is a Cloudflare-native, self-hostable helpdesk for small support teams.

What you can do

Run a shared inbox with tenant-isolated customers, tickets, assignment, status, priority, tags, and full-text search.

Sign up as owner, invite teammates, and manage Owner/Admin/Agent roles with a workspace switcher across organizations.

Thread email correctly per RFC 5322, resistant to subject-line spoofing across tickets.

Receive mail through Cloudflare Email Routing and send it through Resend, with delivery status, retries, and idempotent webhooks. Outbound replies carry their linked attachments, and dead-letter queues drain to durable, recoverable records.

Attach files to tickets through validated, authorized R2 uploads.

Reply faster with saved replies, internal notes, AI-drafted responses (opt-in), and a responsive three-pane inbox with optimistic-version conflict handling.

Reset passwords and accept invitations through system email sent via the same provider seam as ticket mail.

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