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AI Won’t Save Marketing If Customers Don’t Trust It

CMSWire.com·Michelle Hawley·6 months ago
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AI doesn’t make bad marketing better. It makes bad marketing faster.

Key Takeaways

AI for content generation is now table stakes; today’s marketers need to use AI for better decision-making.

Trust in marketing depends on transparency, governance, guardrails and set data processes.

The smartest AI strategy starts with what brands choose not to automate.

DALLAS — Marketing’s trust problem is not a new one. AI didn’t create it, but it’s making it a lot harder to ignore.

For years, marketers have optimized, targeted, retargeted, scored, segmented, personalized and occasionally annoyed people across every available channel. Then genAI arrived , and suddenly the industry had a new excuse to do more of it, faster.

More ads. More automated journeys.…

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