Anyone made a warranty claim through outbound lighting for damage? Cant seem to get a response from them. They claim to cover crash damage. Calling their number gets you a bot that tells you to send a text to receive a call from a human or to submit a claim through their website. I have done both and not heard back in a number of days. Just want to see if this was a normal experience for others. They shipped the product out quickly after ordering so seems strange that their customer service would be sub par. Broke the light on my first ride.