I know American Airlines is trying to become premium, but sometimes the airline is just really bad at taking money from customers and delivering even the most basic services that it promises.

American denies Flagship Business Plus passenger perks

American denies that it denied any perks

Bottom line

American denies Flagship Business Plus passenger perks

OMAAT reader Alan booked a business class ticket for his mother from Dallas (DFW) to Santiago (SCL). Rather than booking the standard Flagship Business fare, he booked the Flagship Business Plus fare… what a nice son he is!

For those not familiar, American introduced Flagship Business Plus fares in 2022. The idea is that customers can pay extra on top of the standard business class fare to receive additional perks, including access to Flagship First Dining, Flagship First Check-In, an extra checked back, etc.…