American Airlines passengers in Miami missed a wedding, even though their flight was on time and they showed up on time for the flight to Boston. That’s because American Airlines turned them away, with the gate agent telling them “the flight was closed” even though other customers were still bording.

One of these women told me she’s going to miss a wedding. Another hasn’t seen her kids in a week. What’s up with that?

— (((Jacob Bogage))) (@jacobbogage) May 3, 2026

The story is attracting widespread attention (several hundred thousand views on Twitter) and hundreds of comments. It is framed as a mystery, but I don’t think that it’s so mysterious. Naturally, the passengers received exactly the kind of customer service that American is known for in Miami:

I did! I tried to console these women who were beside themselves and asked the gate agent what happened.…