Introduction

This is an example of calling an Elastic AI Agent from a ServiceNow incident.

Based on the details recorded in the incident, you can have the AI Agent perform observability analysis as needed.

I am not very familiar with ServiceNow, so I implemented this while consulting with Gemini. Please note that this may not be the most optimal implementation.

The ServiceNow version used is Zurich .

Component Flow

The workflow involves having the Elastic AI Agent investigate the incident details and recording the returned results back into the incident.

[ServiceNow Incident] │ ▼ [UI Action (Manual Trigger)] │ ▼ [ServiceNow Flow Designer (Subflow)] │ ▼ [ServiceNow Action (Integration Step)] │ ▼ [Elastic Workflow (Orchestration)] │ ▼ [Elastic AI Agent (Agent Builder)] │ ▼ [Elasticsearch Observability Data]

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Elastic Side Configuration

Elastic Workflow

Save a Workflow with the following definition.…