A woman has won Rs 22,734 after the Kannur District Consumer Dispute Redressal Commission held an e-commerce website liable for unfair trade practice and deficiency in service, as it failed to deliver a mattress ordered by the woman even though the payment had been made online.

President Ravi Susha, Member Molykutty Mathew and Member Sajeesh KP were hearing a complaint filed by a woman who had ordered a mattress through an e-commerce website and paid using a digital payments app. Even though the money was debited from her account, she did not receive the mattress and had to make a second payment as the website had denied receiving the first amount.

“It is clear that the money has been debited from the account of the complainant when attempting to purchase a product which has never been delivered.…