Originally based on our article Medication management and NDIS compliance on rostery.com.au. This version is rewritten for developers and operations staff who maintain incident and medication workflows for a disability provider. It also corrects how the original describes when a medication error becomes reportable, covered in the first section.

Most medication software stops at the dose. A worker records what was given, the chart updates, a report shows adherence. That part is well understood, and we wrote about the record structure itself in an earlier post on designing a medication administration record for NDIS support .

This post is about what happens next: the moment a dose goes wrong, or a PRN is given for the wrong reason, or a worker who has never been trained on a participant's PEG tube is rostered on to give their evening medication. Those are routing problems.…