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As generative AI sweeps across industries, some workers using it are reporting increases in productivity. But inside government, where those benefits could translate into better public services, many employees are still unsure how the technology applies to their jobs, how to use it, or whether they are allowed to.

That’s one takeaway from our research at InnovateUS, a nonprofit learning initiative that has trained more than 250,000 government workers in AI, digital technology, and innovative skills. They work in all 50 states and the District of Columbia, in jobs ranging from public safety and benefits administration to legal services and executive leadership.…