Hey, I'm Abe, founder of OnCrew. We build AI phone intake for HVAC, plumbing, electrical, and roofing shops. This post is about a corner of that work I think generalizes if you are designing any contractor-facing telephony layer: what an answering service for electricians actually has to capture before a callback can be useful, and where naive intake breaks down. I'll keep it technical and skip the marketing.

Most generic "phone agent" demos online are built for small business reception. Name, callback, message, done. For electrical work, that intake is both unsafe and lossy.…