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Motorola effectively bricked its entire line of WiFi routers without explanation

Hacker News·4 months ago
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Motorola has effectively bricked its WiFi routers without warning, and the issue has been ongoing for nearly a month, according to a Mashable investigation and user complaints across the App Store, Amazon, and Reddit. Sometime around mid-May, Motorola's MotoSync+ app for iOS and Android went down. On iOS, the MotoSync+ app opens to the login screen, and a loading wheel just spins and spins. On Android, the app also loads to the login screen but displays a "Server License Expired" message. Because the Motorola MotoSync+ app is required to set up all new compatible WiFi routers released by Motorola, many users have been completely blocked from using their routers. Some Motorola customers may also be completely unaware of the issue, as existing router setups may continue to work — for now. However, if that user ever needs to factory reset their router, which Motorola recommends when experiencing certain problems, they must use the app to do so, according to Motorola's support documentation .…

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