Key Takeaways

Texas Roadhouse confirmed Kenneth Card received the wrong steak once at its Forsyth, Illinois, location but said it could not verify his claim that the mix-up happened three times.

The chain said staff replaced the sirloin with Card’s eight-ounce Dallas Filet, which costs $29.99 compared with $19.49 for the sirloin, and stressed that it double-checks orders before they leave the kitchen.

Card’s TikTok drew more than 31,000 views as Texas Roadhouse also pushed back on separate viral food-tampering allegations, saying its investigation found “no credible evidence.”

Texas Roadhouse is pushing back after an Illinois customer claimed he was served a cheaper steak instead of the filet mignon he ordered on three separate visits. The chain confirmed that Kenneth Card received the wrong cut once at its Forsyth location but said it could not verify his claim that the mix-up happened repeatedly.

“While we can’t confirm this happened on multiple occasions, when Mr.…