Why Disruption Is the Hardest Part of the Scams Prevention Framework

The Scams Prevention Framework is often summarised through five actions: prevent, detect, report, disrupt and respond. Of those, disruption is the hardest.

Prevention can be expressed through controls. Detection can be supported by monitoring. Reporting can be improved through forms, portals and escalation pathways. Response can be built around customer support, investigation and remediation.

Disruption is different. It asks whether the scam operation can actually be interrupted.

That is much harder than noticing the scam, recording the scam or warning people about the scam.…