Various examples of avatars for Muse, Meta's AI Agent, during the Meta Connect event in Menlo Park, California, US, on Wednesday, Sept. 23, 2026.

Minh Connors | Bloomberg | Getty Images

The next time someone's supercharged AI agent attempts to make a phone call to negotiate a cable bill, it could be an actual human who haggles with customer service rather than the software.

That's because AI agents, powered by the bleeding-edge foundation models developed by companies like Meta and OpenAI , still can't reliably take actions across the web, particularly those involving phone calls.…