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Pegasus Airlines denied me boarding in Istanbul despite my German urgent passport and approved Azerbaijani e-visa. What can I do?

travel·Mr_Hawkbird·about 3 hours ago
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Hi everyone,

I'm a German citizen, and I recently had to obtain a German provisional passport ( Vorläufiger Reisepass ), which was issued today and is valid for one year.

Before travelling, I applied for a 3-month Azerbaijani e-visa and received approval.

I booked a single itinerary with Pegasus Airlines: Cologne → Istanbul → Baku.

I travelled from Cologne to Istanbul without any problems. However, when I arrived at Sabiha Gökçen Airport (SAW) for my connecting flight to Baku, Pegasus staff refused to let me board.

I showed them:

My German provisional passport ( Vorläufiger Reisepass ).

My approved Azerbaijani e-visa.

The official Azerbaijani government website, which states that holders of emergency passports can enter Azerbaijan with a valid visa.

Before travelling, I had also contacted several relevant authorities to make sure everything was in order:

Azerbaijan's State Border Service.

Azerbaijan's State Migration Service.

The Azerbaijani Embassy in Germany.

The German Embassy in…

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