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What is the new 14-day refund rule in the updated EU passenger rights?

The Independent·Amelia Neath·4 days ago
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Travellers will gain stronger passenger rights in Europe next year as new EU rules require faster refunds on cancelled flights and free plane seats for companions.

The European Union (EU) Parliament gave the green light on Tuesday, 20 October, to update rules that will strengthen the protection of passenger rights across all modes of transport.

EU passenger rights rules apply to any passenger travelling by air, rail, ship, bus and coach across the EU, regardless of their nationality or citizenship.

The Parliament voted almost unanimously in favour (652 votes) of the regulation, with two votes against and eight abstentions.

The updated rules will take effect from 23 October 2027 after the European Council formally approves the regulation.

The new rules tighten the time limit for travellers to receive refunds on cancelled flights booked through intermediaries, such as a travel agent or a booking platform.

Passengers are now entitled to receive a full refund, including intermediary fees, within 14 days of…

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