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Dell's own support software is crashing its PCs and laptops — the irony is strong, but there is a quick fix

Tom's Guide·Jason England·6 months ago
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If you’re a Windows 11 user, you’re already familiar with the Blue Screen of Death (BSOD) — popping up when a critical error forces the operating system to stop. Normally, the blame falls on Microsoft (although its team is working hard on improving Windows soon). But if you’ve been seeing this happen on your Dell PC, it turns out the culprit is so much more ironic.

As spotted by Neowin , Dell’s own SupportAssist software (the company calls it “your personalized PC support experience”) is causing some Dell PCs to hit a BSOD every 30 minutes after a recent update. So far, we’re seeing confirmation that the following laptops are affected:

Alienware M16 R2

Dell Pro 16 Plus

Dell Pro 14 Plus

Dell XPS 16

Dell XPS 15

Dell XPS 14

Dell XPS 13

This is based on what Dell forum members are saying, but given it’s widespread, I wouldn’t be surprised if it’s a far wider problem than this.…

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