The South Delhi II Consumer Commission recently directed a car manufacturer to pay Rs 1.5 lakh in compensation and a dealership to pay Rs 15,000 to a car owner over their alleged failure to resolve a persistent knocking sound in a newly purchased car.

President Monika Aggarwal Srivastava and members Dr Rajender Dhar and Ritu Garodia held that the opposite parties’ conduct amounted to mis-selling and deficiency in service, which constituted an unfair trade practice.

“Op-1 (car manufacturer) to pay Rs 1,50,000 to the complainant as compensation on account of failure to rectify the perennial problem of knocking sound. Op-2 (dealership) to pay a sum of Rs 15,000 to the complainant as compensation for providing unsatisfactory services and selling a car having a perennial problem, which was not rectified despite repeated effort,” the order dated October 9 read.

‘Perennial problem’

The complainant said he purchased a new car in April 2019 for Rs 8.26 lakh.…