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Key Takeaways

Before you create another job, ask: What outcome are we actually trying to buy? Design a system around the outcome you want and then decide where human capability creates the greatest return.

Break the job apart before you fill it. Start with the outcome, then identify the work required to produce that outcome.

Ask four questions before approving another hire: What outcome do we actually need? What work creates that outcome? What requires human judgment? What capability are we actually missing?

One of the most common sentences I hear from growing business owners is, “We need to hire someone.” Sometimes they’re right. But often what they really mean is that something isn’t getting done. Sales leads aren’t being followed up. Marketing has become inconsistent. Customer service is overwhelmed.…