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The rulebook for designing AI experiences
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The rulebook for designing AI experiences

Medium·Dora Czerna·6 months ago
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Three of the world’s largest tech companies have published guidelines for responsible Human-AI Interaction. Here’s what they got right, and where the gaps are.

Ask ten people in the industry what responsible AI design means and you will get ten different answers. Ethics frameworks, trustworthy AI principles, responsible innovation checklists: the vocabulary keeps growing. But underneath all of that sits a more practical question. When someone is actually sitting in front of an AI-powered product, what makes the experience good? And who, if anyone, has written that down in a way that’s actually useful?

As it turns out, a few organisations have. Over the past several years, Microsoft, Google, and IBM have each invested in developing publicly available frameworks for Human-AI Interaction (HAI) design. Not just high-level ethics guidance, but concrete, pattern-based resources aimed at teams building real products. They don’t all agree on approach, and none of them covers everything.…

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