Self installed my 29 panel system 10 years ago (NorCal) and have had very few issues in that time. From what I am seeing these were not very reliable right from the beginning, so I think I have done better than many. Opened it up on Monday and saw charring around the relays. Currently waiting for SolarEdge to get back to me, definitely not a huge fan of the new AI service platform and seemingly no way to get a hold of a real person.

What am I in for with the RMA process?

I called on Tuesday and have yet to hear back from anyone, the only reason I know AI even created a ticket was by logging into the support platform, never got an email or any other notification. This is peak production time for me, I am obviously very eager to get it back up an running.

Any idea if I will get the same inverter? I know its not made anymore, but not sure if they still have refurbished units available.…