American Airlines is reportedly moving toward grading its flight attendants, which (as you might imagine) is not going over well with cabin crewmembers.

American Airlines Will Start Scoring Flight Attendants

American Airlines is rolling out a new internal system that will assign performance scores to flight attendants, based on a mix of customer feedback and operational data.

The program, first flagged by aviation insider JonNYC , is based on roughly 12 months of collected data and will evaluate individual flight attendants across several metrics.

Those include:

Customer experience, based largely on post-flight surveys and Net Promoter Scores (NPS)

Operational contribution (not clearly defined yet)

Delays attributed to flight attendants

Internal compliance and performance metrics

AA rolling out me@work scores for flight attendants.

Based on the last 12 months data, things like:

-customer experience (based on Anonymized NPS surveys sent out to pax after the flight + other input.)

-operational…