Almost nobody uses AI agents to order food or rides on apps like Uber
David Paul Morris/Bloomberg via Getty Images AI agents were the source of four ride-hailing trips during one of the company's busiest weeks.
AI agents aren't getting much love from restaurant patrons or ride-hailing passengers.
Despite predictions that agents will revolutionize ordering stuff online, both Uber and DoorDash mentioned on their latest earnings calls that they've received hundreds of orders through AI agents like Meta's Muse or Instinct.
Those are tiny numbers compared to the millions of rides and deliveries that the companies complete each day.
For example, Uber provided 320 million ride-hailing and delivery trips during the last week of October, CFO Balaji Krishnamurthy said on Uber's third-quarter earnings call on Wednesday. It was "one of our largest weeks" thanks to Halloween orders , Krishnamurthy said.
Only about 500 of those Uber Eats orders came from AI agents, he said.…