A Kerala Consumer Commission has directed a electric vehicle company and its service centre to pay Rs 40,000 in compensation to a customer after his electric scooter remained at the service centre for nearly six months. The commission also ordered Rs 4,000 in litigation costs, holding that the delay in returning the vehicle amounted to deficiency in service.

President T Ravi Susha , members Molykutty Mathew and Sajeesh K P observed that the complainant’s scooter developed a defect in July 2025 and was handed over to the company for repairs. However, the defect remained unresolved until December 17, 2025, a delay established through email exchanges between the complainant and the cab service company.

“It is found that there is a delay of 6 months crept in returning the vehicle and the complainant is entitled to get compensation for the delay caused. Hence the commission came to a conclusion that there is a deficiency in service from the part of both OPs.…