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American Airlines Built A Grab-And-Go Lounge — Then Told Guests They Can Only Grab One Thing

View from the Wing·Gary Leff·6 months ago
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Last summer, American Airlines opened its first ‘Provisions’ grab ‘n go for Admirals Club lounge members in Charlotte. Customers generally like it, and I still expect them to expand the concept.

In fact, Senior Vice President and Chief Customer Officer Heather Garboden told employees at their quarterly State of the Airline event on Thursday after the carrier’s quarterly earnings call that

Provisions… has been super successful, and we will look to expand it throughout the network where it makes sense.

United’s Club Fly , which is a similar concept, is a bit nicer.…

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