A man who lost two fingers in an accident paid Rs 20,000 for a customised artificial finger prosthesis, only to receive one that was allegedly the wrong size and lacked the promised thumb impression. The Pudukkottai district consumer commission has now directed the company to refund his money and pay Rs 20,000 in compensation and costs.

President T Sekar and member S Sugunadevi held the opposite party liable for deficiency in service and unfair trade practice and granted relief to the complainant.

“The opposite party assured a specific size, colour, and thumb impression, delivered a product that did not match, and then declined redress. This amounts to an unfair trade practice,” the order read.

Lost fingers in accident

The complainant, an engineering graduate, had lost two fingers of his right hand in an accident. On June 23, 2025, he approached the company that provides customised artificial finger prostheses for the product and allegedly paid Rs 20,000.…