🚀 Introduction

Marketplace disputes are one of the biggest pain points in e-commerce platforms.

Most systems still rely heavily on manual workflows:

Customers submit complaints

Admins review screenshots and proofs

Sellers respond manually

Resolution takes days

I wanted to explore how AI and automation could improve this process.

So I built an AI-Powered Marketplace Dispute Engine using React, Flask, PostgreSQL, and AWS that helps automate and streamline dispute resolution workflows.

🧠 What the Project Does

The platform allows:

Buyers to raise disputes

Sellers to respond with evidence

Admins to monitor dispute activity

AI workflows to assist in dispute categorization and prioritization

The goal was to create a scalable backend system capable of handling structured dispute workflows efficiently.

⚙️ Tech Stack

Frontend

React.js

Tailwind CSS

Backend

Flask

REST APIs

JWT Authentication

Database

PostgreSQL

Cloud & Deployment

AWS App Runner

AWS RDS

AWS Amplify

Other Tools

Git &…