The distribution of cosmetic skins—which heroes get the lion’s share and which ones get significantly fewer— is a pretty sensitive subject in the Overwatch community . Years of Mercy, Kiriko, and Juno players constantly eating good while Baptiste, Venture, and Wrecking Ball players wait months if not years for a new Legendary skin have some people jaded about the whole process, with some players even criticizing some of the game’s base hero designs as feeling like they are made with a “cosmetics-first” mindset .

During a group interview Kotaku was present for, game director Aaron Keller talked about the challenges of giving attention to its soon-to-be 55 heroes in not just cosmetics, but in storylines the game has introduced over the game’s 10 years.…