The Udaipur District Consumer Commission in Rajasthan has held the State Bank of India (SBI) liable for deficiency in service after a man alleged that Rs 10,000 was debited from his account, but the ATM dispensed only Rs 1,000. The commission directed SBI to refund Rs 9,000 to the customer.

A bench of president Suman Gaur and Manish Parmar also awarded Rs 7,000 as compensation and legal costs. “SBI, while showing negligence in the matter, shifted the responsibility onto the ATM agency; however, no necessary action was taken to credit the additionally deducted amount back into the complainant’s account, which fully establishes the deficiency in service rendered by SBI to the complainant,” the commission said on September 24.

The order said that the commission disagreed with the bank’s argument that, if there were a fault in the transaction, only the ATM service provider could investigate the matter and provide an explanation.…