A man hired a detective agency’s services to look into a prospective groom’s background but the agency allegedly failed to provide satisfactory findings, prompting a Haryana consumer commission to direct it to refund the Rs 12,000 advance and pay Rs 51,000 in compensation and costs.

A bench of president Rahbir Singh and members Jasvinder Singh and Suman Rana of the Yamuna Nagar District Consumer Disputes Redressal Commission noted that the allegations were “duly supported by documents”. It found that the complainant had repeatedly followed up with the agency over delays, vague responses, and a lack of meaningful, verifiable investigation findings related to the groom.

The complainant had also alleged that a photograph shared by the agency as evidence of the groom’s family home had been taken from an OLX property listing in Uttar Pradesh.…