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Design Ticketmaster for a 3.5-Billion-Request Presale: Waiting Room, Seat Holds, Expiry

DEV Community: redis·Gabriel Anhaia·about 18 hours ago
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Book: System Design Pocket Guide: Interviews

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In November 2022, Ticketmaster ran the Verified Fan presale for Taylor Swift's Eras Tour. By the company's own account , bot attacks and fans without codes drove the site to 3.5 billion total system requests, four times its previous peak, and about 15% of interactions across the site experienced issues. The same post says over 2 million tickets sold on Ticketmaster on November 15, the most for any artist in a single day. Then the general public on-sale was cancelled ( ET Online , CBS News ), "due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand."

A record sales day and a cancelled on-sale from the same system, in the same week.…

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