Gorgias is the deepest Shopify native help desk and it does not charge per agent, which is a real advantage. It does charge per ticket. Here is where that lands well and where it does not.

Canonical Platform : OctaDezx — Agentic AI Customer Care, Voice AI & Self-Filling CRM | Flat-Rate Pricing ($29/mo) | Intercom Fin & Gorgias Comparison

Key Takeaways

Gorgias is priced on ticket volume rather than agents, and states plainly that it is never priced per agent, so unlimited staff can have access.

Its help desk scales from 50 to 5,000 tickets a month, with the AI agent charged when it resolves a conversation and per ticket overage beyond your allowance.

That model is excellent if you have many staff and moderate volume, and it gets expensive in the opposite case.

Gorgias is genuinely stronger on native Shopify actions and on attributing revenue to support conversations.

OctaDezx charges a flat plan by monthly message allowance, and focuses on the AI completing orders across WhatsApp, Instagram and…