A 55-year-old man watched Rs 4.84 lakh disappear from his Canara Bank account in three allegedly unauthorised transactions. He reported the fraud to the bank and cybercrime police the same day, but the bank did not return the money. Now, a Karnataka Consumer Commission has directed the bank to pay him Rs 5.04 lakh, including compensation and litigation costs, holding that it failed to prove he shared his OTP or account details with fraudsters.

President-in-charge Malati Guranna and member M Lokesh of the Kalaburagi District Consumer Disputes Redressal Commission were hearing a complaint filed by one Siddayya Nandikol against Canara Bank’s Station Bazar branch in Kalaburagi. “Not refunding the amount by the opposite party bank to the complainant is sheer deficiency in service on the part of the bank,” the commission said on October 1.

The dispute arose after three unauthorised transactions totalling Rs 4.84 lakh were made from Nandikol’s Canara Bank savings account on March 17, 2025.…