A Punjab consumer commission recently held a company liable for deficiency in service and unfair trade practice, directing it to refund Rs 3.57 lakh to a man and pay compensation and costs of Rs 17,000 after the momo-making machine he bought from it allegedly turned out to be defective.

Presiding member Yadwinder Pal Singh Baath and member Renu Gandhi of the Nawanshahr District Consumer Dispute Redressal Commission were hearing a complaint filed by a man claiming to have bought a momo-making machine from a company to earn his livelihood. However, the machine allegedly started exhibiting problems a few days after its installation.

“We are of the view that OP (the company) has failed to adduce any documentary evidence that it has sent a service engineer to carry out necessary repairs to the machine.…