Our residential solar inverter broke over a month ago, Error Code 18xB7. It is fully covered under an active manufacturer warranty with Solar Edge. We hired a certified solar installer, Energy Aid also known as Otovo, to come out and evaluate the system. They confirmed the error code and ordered a replacement inverter from the manufacturer on our behalf. We never signed a contract, labor agreement, or any scope of work at this time.

A day later, we were quoted $1,800 to swap out the inverter. We told them 'no thanks' and asked how we could get our inverter from them. We were told they were having it sent to our home, BUT it somehow ended up in a warehouse 100 miles away.

For weeks, we’ve been calling the Energy Aid/Otovo to get our inverter. Customer service kept claiming they had no record of us declining the install (even though we told them every single time we called), and they would say they’d call us back with more info—but of course, they never did.…